You have the right to cancel the order within seven days without giving any reason.
The cancellation period will expire after 7 days from the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the goods.
To exercise the right to cancel, you must send the goods to us (Treed Designs LLP, 920, Near Moti Vahorvad, 383315 Modasa GJ, India) including a clear statement of your decision to cancel this contract. Process for return mentioned below.
To meet the cancellation deadline, it is essential for you to send the goods before the cancellation period has expired.
ITEM NOT ELIGIBLE FOR REFUND:
- Customized or engraved orders.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 20 days of the original order shipment date.
- Shipping charges, except in cases where we have made a shipping error.
PROCESS FOR RETURN AND REFUND:
- If your product is within the return window, please send us an email to firstname.lastname@example.org requesting approval. The returns team will respond to the request within 48 hrs providing you details of where to ship the return.
- Please self-ship the product within 48hrs after the return request is approved.
- Please ensure that the product is returned to our warehouse within 72 HRS post approval with all the accessories and original packaging.
- Please make sure when you are returning the product, you pack it properly. Treed will not be liable if the product is damaged in transit during return.
- Once the product is returned and received by the warehouse, the warehouse team will check and ensure everything is correct.
- Once everything is verified, your refund less any shipping charges will be processed. If the product is found damaged or found missing, no refund will be provided.
- We usually process all refunds within 48hrs of the warehouse receiving your returns.
You have the option to cancel your order before it is dispatched from our warehouse. To cancel the order, please contact us.
We will not accept cancellation request of wooden watch purchased with engraving option if engraving has been done.
We will process refund (less any payment processing fees) within 3 days for the cancelled order.
If customer refused to accept the order, We will notify you upon receipt of the returned package and you may choose between 1. Reshipment of the package (additional shipping charge applies) 2. Refund for the order (less any payment processing, shipping, sizing fee, & customization fees)