FAQs

There are no shipping charges for any orders at treed.in

We make our best effort to ensure that each item in your order is shipped out within next working days of the order date. However, in some cases it may take up to 3 or more working days during festivals, sales or when there are other mitigating circumstances.

Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.

Please allow 2 to 5 business days for your order to arrive.

We make our best effort to ensure that each item in your order is shipped out within next working days of the order date. However, in some cases it may take up to 3 or more working days during festivals, sales or when there are other mitigating circumstances.

Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver to your location. Please allow 7 to 10 business days for your order to arrive.

All orders are shipped with an invoice from Treed. In case you don't receive an invoice, you may contact us by filling simple FORM

A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting treed.in and clicking on "Track your order"

If your order arrives visibly damaged, please contact Treed Customer Service immediately with your order ID and images of the product. Treed will dispatch a replacement or initiate a refund immediately.

If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and contact us, mentioning your order ID. Treed will dispatch a replacement or initiate a refund immediately

We will notify you upon receipt of the returned package and you may choose between 1. Reshipment of the package (additional shipping charge applies) 2. Refund for the order (less any shipping, sizing fee, & customization fees)

You have the option to cancel your order before it is dispatched from our warehouse. To cancel the order, please contact us.

*We will not accept cancellation request of wooden watch purchased with engraving option if engraving has been done.

Please contact us for changing your delivery address. Delivery address cannot be changed once the product has been dispatched from our warehouse.

Before the order is dispatched, Please contact us. Product/Color cannot be changed once the product has been dispatched from our warehouse.

Yes! Due to customer volume and relatively small team size, the fastest way to get an answer to your questions is by using our chat system on the website or emailing us at help@treed.in If you just want to put a voice to the communication, you can call us anytime during regular office hours at 9662012376

Keeping in mind the health and safety in these times, we accept prepaid orders only to minimize the contact. You can choose to pay by the following options:

Credit/Debit Card Payment, Net Banking, Wallets, UPI/QR

No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders.

We do not allow multiple cards or coupon codes to be used on a single order.

Yes! Please check Warranty Guidelines for more information.

We want your return to be seamless, so please check out our Return & Refund page for more information.

Yes, you would be responsible for shipping costs when sending the product to us but we’d be happy to pay for it to come back to you if you are eligible for replacement.

Returns are usually processed within 4-7 business days after we receive your package and we will surely email you once your refund has been processed.

Since we made the engraved products special for you, we would not be able to accept it as a return or an exchange.

The materials we use are products of nature. Just like every tree or stone is different, our models are also unique. As such, every model has its own personal characteristics with regard to coloring and texture. You therefore receive a genuinely exclusive, individually unique product. Indeed, your own personal piece of nature.

Generally our wooden watches aren't waterproof. Water spray and sweat aren't a problem for the wood, however, wood is a natural material and can become altered through too much contact with water. In every case, we recommend removing your Treed product before washing hands, showering, during sport, and while swimming, so you can enjoy your piece of nature for as long as possible.

Yes! Treed offers engraving on the box.

Wooden watches are extremely pleasant to wear. Because of their light weight and special feel they are exceptionally comfortable on your wrist.

For our products we use specially selected hardwoods that remain durable and solid throughout everyday life. However, please be aware that wood does not have the same resilience as metal.

Generally our models don’t require any special nurturing, indeed the wood becomes nicer and smoother over time. Nevertheless, if you want to give your wooden watches some additional care, you can occasionally treat them with beeswax or natural wood oils.

Despite this, please note that wood is a product of nature and can be affected by exposure to the elements.

Our products are made from environmentally friendly timbers or wood offcuts from the furniture industry.

Each watch is equipped with top quality Japanese movement either from Seiko or Citizen. Please check our product page to see details.

We use mineral crystal glass that has been heat treated or chemically treated to withstand scratches.

We use lithium-ion battery that should last 2-3 years.

*Changing a battery should be done at a local watch shop and should not be attempted on your own.

With proper care, your wood watch can be worn for many years to come.

The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your watch in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.

Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.

SO, when you are not wearing your watch be sure that it is inside, and also protected in its original packaging to protect it from an overly wet or dry environment.

Our handbags are designed in such a way that the strap of your Treed Luxury Handbags can easily be removed and replaced by means of a trigger hook. This means that you have countless ways of carrying your own unique piece.

In addition, the straps are adjustable in length and can be combined with all kinds of different styles. From messenger bag to shoulder bag, your companion can adapt to all of your individual requirements.

Like many fashionable companions, your Treed wooden bag is not 100% waterproof, and the contents could get wet due to heavy rain or if you accidentally drop it into water.

Our models are made from natural materials, and we have sealed every design with a special coating that protects your bag from moisture and keeps it beautiful for a long time. This means that your own unique handbag is prepared for every type of weather and occasion.

Our bags made from wood are truly unique. Because they are made from natural materials, they not only impress with their design, but also meet all the requirements for everyday use. The inside of each bag is lined with a vegan leather alternative and can be securely closed with a magnetic clasp.

The straps are made of metal and/or vegan leather and can be removed on both sides or swapped in order to create a new look.

When you’re not wearing your Uniqase, we recommend storing it in the cotton bag included with delivery. This way it is optimally protected and will bring joy for a very long time.

If you want to clean or care for your unique handbag, we recommend using a dry cotton cloth and gently rubbing it over the affected area. For more stubborn dirt, you can use a damp cloth.

Wood is a natural material that can change over time. This means that you will always have a unique companion with character, and with the help of a little wood oil or wood balm it will always look nice and shiny.

Each Treed Handbags is delivered in a cardboard case. Inside, your piece of nature can be found safely kept in a high-quality cotton bag that provides extra protection.

You can find out which straps are included with your model in the specifications.

Produced in small series, we have something for every occasion: Our Unique Handbags designs have enough space for your essentials and can be worn as a cross-body bag, on your shoulder, or held in your hand.

The inside of each bag is lined with a vegan leather alternative and protects the contents in a large compartment.

You can find the materials, dimensions and lengths of the different designs on the respective product page in the specifications.